Category: WashCard

  • Tap and Then Catch Bass

    Tap and Then Catch Bass

    “I would have washed at the self-service wash if it had tap-to-pay service. But I had to take my $15 sale across the street. “ You can tap-to-pay almost anywhere in this littletown — except at the self-service car wash. My family just got back from vacation in northern Minnesota and we all had a…

  • Unlimited programs sound good. Then ‘Chronic Washers’ destroy profitability…

    Unlimited programs sound good. Then ‘Chronic Washers’ destroy profitability…

    No doubt about it, unlimited plans can drive lots and lots of traffic to your car wash, and it looks good to see a long line of cars queuing up to get a wash. Trouble is, when a customer is washing relentlessly for one monthly fee, average price per wash drops like a rock and…

  • Driving habits and traffic patterns change dramatically in September: Be ready!

    Driving habits and traffic patterns change dramatically in September: Be ready!

    Traffic patterns change in September. In major ways. From college kids, to parents, big box retailers and more. Learn more… I like doing an annual reminder that Labor Day is the most important date to have highlighted on the promotional calendar of any brick-and-mortar retail business. Here’s why.‍ There’s lots of sporting events like football…

  • You Can’t Save Your Way to Success

    You Can’t Save Your Way to Success

    Without the investment needed to respond to payment trends, customers take their business elsewhere. Where does your car wash sit? Without the investment needed to respond to payment trends, customers take their business elsewhere. Where does your car wash sit? Sometimes, in the life cycle of a business, there comes a time when company leadership…

  • After the Acquisition: What happened to the customer service department?

    After the Acquisition: What happened to the customer service department?

    With many acquisitions there are problems that consistently occur as a result. How does that affect car washes? It seems like with many acquisitions there are a lot of problems that consistently occur as a result of the transaction. Many of these issues are outlined here. These issues include Value Destruction, Unrealistic Expectations, Lack of Communication,…