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After the Acquisition: What happened to the customer service department?
With many acquisitions there are problems that consistently occur as a result. How does that affect car washes? It seems like with many acquisitions there are a lot of problems that consistently occur as a result of the transaction. Many of these issues are outlined here. These issues include Value Destruction, Unrealistic Expectations, Lack of Communication,…
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Unlimited Washes – Limited Profit.
The real issue for car wash owners considering memberships – particularly unlimited – is the long-term profit potential. Unlimited Wash programs have their place – but don’t confuse heavy use with loyalty. In an article entitled “Customer loyalty: why loyalty programs are no longer enough”there are lots of facts supporting an overall decline in consumer interest…
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Chips Ahoy!
Planning ahead for supply chain pressure for anything with a chip inside… Waiting months for a new car is really old news now. Planning ahead for supply chain pressure for anything with a chip inside… Waiting months for a new car is really old news now. If you have been in the market for a…
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Give your business an UBER LYFT
Independent, self-service car washes offer these drivers around the clock convenience they need! There are over 1.7 million ride share drivers in the U.S., split primarily between two providers, Uber and Lyft. Uber has roughly 1 million drivers, Lyft claims 700,000. For Uber, the company has seen a steady increase in drivers since the app’s…
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Pay Phones, Typewriters and Mag Stripe Readers.
Mag stripe technology is on the ropes – better start looking ahead. Like other old technology, it’s on it’s way out the door. That’s right. Mag stripe readers are going the way of a lot of technologies used in the past. VHS videos, cassette tapes, and dial-up Internet connections; sooner than you might think. The…