I never thought I would resist touching a payment key pad in a Target store, want to sanitize my hands after paying for my house paint at Home Depot, or thought twice about keying in my zip code when I am purchasing gasoline. The only “don’t leave home without it” item in my life right now is a pump-dispenser of hand sanitizer in my truck.
That’s what is happening to payment systems post COVID-19.
Payment method preference is changing dramatically.
In a great blog post at Accenture.com Sulabh Agarwal, Managing Director – Global Payments outlined some post-COVID trends worth noting.